I was running a couple jobs earlier today and everything was printing fine, until I got a couple jams and then a sound that was perhaps a roller being stopped too soon or halted and error code 010-310. I know this usually has to do with the belt in the fuser, so I pulled it out and looked at it. Everything seemed fine, so I put the fuser back together and slid it back into the machine.
The next error message I got was "Fuser Web not loaded correctly," odd because it was in there pretty well and I changed it out not too long ago. Anyway, I pulled the fuser back out and tried a few different things.
I already called service about this but the technician won't be here until later in the day so I figured I might as well see if anyone on here has a solution I haven't thought of.
Any ideas would be helpful, and I hope to have this machine up and running soon.
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The first fault code indicates that it's a Fuser Belt Speed Fault, which usually happens if the printer stops promptly.
And yes, it does sound like a motor or a sensor issue.
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Okay, thank you for the quick reply!
I just got a call from the service techand hopefully we can just get a replacement for the motor perhaps to resolv ethe issue quickly!
I will update when everything is operating normally.
Okay, so the issue, as simple as it sounds was that the metal sensors that touch with the fuser web were really dirty due to some buildup from the fuser.
Cleaned those off and now it runs like a charm.
It's always the simple things you don't think about!