I was running a couple jobs earlier today and everything was printing fine, until I got a couple jams and then a sound that was perhaps a roller being stopped too soon or halted and error code 010-310. I know this usually has to do with the belt in the fuser, so I pulled it out and looked at it. Everything seemed fine, so I put the fuser back together and slid it back into the machine.
The next error message I got was "Fuser Web not loaded correctly," odd because it was in there pretty well and I changed it out not too long ago. Anyway, I pulled the fuser back out and tried a few different things.
- I took out the web assembly and placed it back in to see if maybe it just wasn't inserted correctly, same error message
- I took another fuser web and put it into the fuser, same error message
- I checked all of the gears and rollers to make sure they were operationg properly as far as I could tell (one thing to note is there is a motor that drives the fuser web on the left side of the fuser, model no J202-967, that didn't seem to be turning .. and I'm not sure if this kind of motor is one that locks up when not in use or not)
- I powered the machine off, waited 10 seconds, powered it back on to see if maybe it was perhaps a software thing, but I got the same error message
I already called service about this but the technician won't be here until later in the day so I figured I might as well see if anyone on here has a solution I haven't thought of.
Any ideas would be helpful, and I hope to have this machine up and running soon.
Thanks,
Tyler
