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neal Member
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Xerox 5225 driver install issues

Product Name: Xerox 5225 driver install issues
Operating System: Windows 10 x64

I'm trying to install a Xerox driver for my Xerox Work Centre 5225.  I'm getting the following message:

Installation Status

The Xerox Global Print Driver was not able to be installed on your computer.

The following items were not able to be installed: 
- Queue: Xerox WorkCentre 5225 PS 
- Driver: Xerox Global Print Driver PS

Reported Message: 
- [PS] Failed to install driver. 87/0x57: The parameter is incorrect.

Please try rebooting your computer and running the installation again.

 

I've tried rebooting my computer multiple times and still not having any luck.  I need to use accounting codes for printing and was using a driver that was recommended to me on a previous thread on here.  So far I've tried UNIV_5.520.6.0_PrintSetup & also X-GPD_5.433.6.0_Setup - Xerox 5225 Driver.

I am trying to install on a brand new computer running window 10 64 bit.  I can install the printer using the microsoft add a printer option but then I don't have the option to add accounting codes so the printer does not print.  Any help would be appreciated.  

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9 Replies
Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Xerox 5225 driver install issues

You appear to be listing old 32bit drivers, the current driver for x64 is UNIV_5.617.7.0_PS_x64.zip

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Joe
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neal Member
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Re: Xerox 5225 driver install issues

I tried installing this one.  I extract the folder to my desktop.  I do not see anything to install.  How do I install this driver? 

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neal Member
Member

Re: Xerox 5225 driver install issues

When I extract there's 2 folders - 1 titled UNIV_5.617.7.0_PS_x64_Driver.inf but I do not see a way to install a driver from that folder.  

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Highlighted
Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Xerox 5225 driver install issues

You need to use the Add Printer option in Start > Control Panel > Devices and Printers

Add a printer, choose the Printer I want wasn't listed option even if it shows up.

22.JPG

Then install Manually as a Local Printer

Then Create a new Port > Standard TCP/IP Port  (You need to enter your printers IP at this point)

Then make good and sure that the Query the Printer and automatically select a driver to use is not checked .

 

2.GIF

After the wizard finishes, Go into Devices and printers and then right-click the printer and choose Printer Properties > Ports > Configure Port and make your setup match these highlights exactly

 1.JPG

 

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe
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neal Member
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Re: Xerox 5225 driver install issues

When I enter the IP of the printer and then hit next I get a screen that says install the print driver.  I used the Have a disk option and installed the driver that way but I did not have the option to enter accounting codes when I went into the properties where it would normally be.  I cant print without the codes.  

I then deleted the printer and used the windows update for choosing a driver and I again don't have the option to enter accounting codes.  

 

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neal Member
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Re: Xerox 5225 driver install issues

Anything else I can try?  I still don't have accounting codes and cannot print.  Please advise.  

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neal Member
Member

Re: Xerox 5225 driver install issues

This is what I see when I go to printer properties.  There is no where to add accounting codes.  Untitled.jpg

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Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Xerox 5225 driver install issues

Under no circumstance will the Microsoft driver work.

So if this one doesn't work, you are out of options it would seem

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe
neal Member
Member

Re: Xerox 5225 driver install issues

This worked. Thank you.
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