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Frequent Member
Frequent Member

Xerox 550/Fiery EX560 Jobs Imported Print OK but Not Over Network; Also Password Issue

Product Name: Xerox Color 550/560/570 EX Fiery Controller
Operating System: Windows 7

I have a Xerox 550 driven by a Fiery EX560 with WinXP. Remotely, I have CSW 5.8 on a Win7 machine. At one time I was able to send jobs to the 550 directly from any application, e.g. InDesign or MS Word, just as I could with any other printer. Then at some point, perhaps six months ago, while I was doing something or other, I changed something so that I was no longer able to send files directly to the 550. According to my printer menu, the 550 is offline. My workaround has been to import (and print) jobs (1) to the Fiery either by putting them on a USB drive and physically taking them to the Fiery, or (2) through CWS 5.8 on a remote machine. 

The TCP/IP everywhere I can see one is 192.168.0.140 except for the 550 which has an IPv4 of 100.100.100.101. I tried to change that to match, but I can't log onto the 550. I have tried user names:
admin
administrator
Administrator 
with passwords:
11111
111111
Fiery.1
No combination works.

I might have multiple issues here. How should I proceed?

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2 Replies
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Valued Advisor
Valued Advisor

Re: Xerox 550/Fiery EX560 Jobs Imported Print OK but Not Over Network; Also Password Issue

First, you need to unbreak it, you don't get to choose what IP the copier has, only the Fiery is on your network, the Xerox is plugged via crossover cable to the Fiery, your LAN is in no way touching the 560, so it's IP needs to be the 100.100.100.101 address. So at this point, follow the attached PDF before continuing past the break.

*************************************************************************************************************************

OK, so now you have the machine back to usable.

EFi products use:

username = admin

password = Fiery.1

Xerox products use:

username = admin

password = 1111

 

If they don't work, then someone changed them, if you don't know what they changed it to, you are out of luck, the printer needs to be completely wiped, because for all anyone knows, you stole the printer or were classified by someone at your work as not being allowed admin access and were locked out, otherwise there was no need to change the logins. For security reasons, nobody from Xerox should be resetting passwords unless they are your paid onsite support, because those guys (Sales/techs/analysts) know who should have access.

As for sending direct to the 550, that depends on what you mean, does it mean you

1. can't print to the Fiery and that is why you need to import via CWS5, or do you mean entirely

2.bypass the Fiery completely and print to the internal controller of the 550 itself?

For 1.

Start > Control Panel > Devices and printers

Right click the Fiery driver and go to Printer Properties > POrts > Configure Port

Verify the IP is 192.168.0.140 and that it is on LPR with a queue name of print and that neither on the bottom are selected.

1.JPG

 

For the 2nd option, go to the same place, now make sure the IP is 192.168.0.140 but make sure RAW is selected and that the port number is 9200 (Not the 9100 that is there by default) and again, nothing below is selected

2.JPG

 

And if the actual 550 is stating it is offline and not a print driver, then just put it back online via Machine Status > Others > Print Mode > On-line

 

3.JPG4.JPG

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Joe Arseneau
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Frequent Member
Frequent Member

Re: Xerox 550/Fiery EX560 Jobs Imported Print OK but Not Over Network; Also Password Issue

Thanks for your very complete and detailed answer. My problem was number 1: "can't print to the Fiery and that is why you need to import via CWS5." The problem is now solved. I still can't get into the 550, because of the PW issue, but for this problem I didn't need to.

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