Xerox 7225 Device not available

[emianne]

Hi,

Good day!

I was having a problem with this machine Xerox 7225 for a week now. 

Screen is showing Device is not available but after a minute or so it will work then it will go back again. then error again "no services to display" then it will print again. then device is not available again causing a lot of delay on printing and copying. cycle keeps going on.

any help will be much appriciated.

[gabiene]

Hi,

Please provide some fault codes from Fault History.

Gabi

[emianne]

Fault History almost filled with this Faultcode

372.101.00 and 303.331.00

[gabiene]

First you must check the SBC fan(the board with network port on it, it have two thumb screws) if is working well. And if the fan is in good condition you need to reinstall the machine firmware by AltBoot-ing.

[Ulaanaa]

Hi guys,
How to fix this error on xerox 7225?
System error: turn off then On and Notify system administrator?
I dont have a configuration SIM card.

[gabiene]

Hi,

Try to reload the machine software by AltBoot method.

Gabi

[Ulaanaa]

Thank you for your reply. I tried to reload altboot but it required SIM card. I dont have ang sim card for this printer . Is there any method to use this printer whitout SIM card?

[gabiene]

Hi,

If the SIM is not in the tray 1 (in a pocket under one little cover on the right side of the tray), you need to contact your local Xerox support centre.

Gabi