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emianne
New Member
New Member
‎11-20-2018 03:11 AM

Xerox 7225 Device not available

Product Name: Xerox work centre 7225
Operating System: Windows 10 x64

Hi,

Good day!

I was having a problem with this machine Xerox 7225 for a week now. 

Screen is showing Device is not available but after a minute or so it will work then it will go back again. then error again "no services to display" then it will print again. then device is not available again causing a lot of delay on printing and copying. cycle keeps going on.

any help will be much appriciated.

DSCN3045.JPGDSCN3047.JPG

 

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gabiene
Valued Advisor
Valued Advisor
‎11-20-2018 08:39 AM

Re: Xerox 7225 Device not available

Hi,

Please provide some fault codes from Fault History.

 

Gabi

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emianne
New Member
New Member
‎11-20-2018 08:58 AM

Re: Xerox 7225 Device not available

Fault History almost filled with this Faultcode

372.101.00 and 303.331.00

 

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gabiene
Valued Advisor
Valued Advisor
‎11-20-2018 12:44 PM

Re: Xerox 7225 Device not available

First you must check the SBC fan(the board with network port on it, it have two thumb screws) if is working well. And if the fan is in good condition you need to reinstall the machine firmware by AltBoot-ing.

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