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Frequent Member
Frequent Member

Xerox 7835 - Display doesn't come on when I wake printer after sleep mode

Operating System: Not Applicable

Hello. 

A xerox 7835 printer display doesn't come on when I wake it up. The button light up and the printer is awake but the display is black. 

The only way to get the display back on is to pull the powercord out and plug it back in.

Any tips?

Thank you 

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9 Replies
Valued Advisor
Valued Advisor

Re: Xerox 7835 - Display doesn't come on when I wake printer after sleep mode

Hi,

When is happened, what is writing on the 7 segment on the SBC PWB?

 

Gabi

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Frequent Member
Frequent Member

Re: Xerox 7835 - Display doesn't come on when I wake printer after sleep mode

I'm not sure. The printer is located at a clients site so i am not able to check. Is there anything else that i can do?

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Valued Advisor
Valued Advisor

Re: Xerox 7835 - Display doesn't come on when I wake printer after sleep mode

It will be better if the client can tell you what I asked you.

Maybe a software upgrade can help.

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Frequent Member
Frequent Member

Re: Xerox 7835 - Display doesn't come on when I wake printer after sleep mode

I have tried a software upgrade but that didn't fix the issue unfortunately. 

the 7 segment on the SBC PWB, what is this supposed to look like? 

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Valued Advisor
Valued Advisor

Re: Xerox 7835 - Display doesn't come on when I wake printer after sleep mode

It is a little display on that board where the network cable is plugged.

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Frequent Member
Frequent Member

Re: Xerox 7835 - Display doesn't come on when I wake printer after sleep mode

Alright. Thank you. What does that display mean?

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Valued Advisor
Valued Advisor

Re: Xerox 7835 - Display doesn't come on when I wake printer after sleep mode

That display may show a letter or a number related to a machine fault.

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Frequent Member
Frequent Member

Re: Xerox 7835 - Display doesn't come on when I wake printer after sleep mode

Great. I will check with the client to see if they can have a look. Is there a website so a resource where I can see what these numbers mean?
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Valued Advisor
Valued Advisor

Re: Xerox 7835 - Display doesn't come on when I wake printer after sleep mode

No. They are just in service manual.

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