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DiegoFurlan New Member
New Member

Xerox 8860 power supply over Xerox 8560

Hi folks,

 

My Xerox Phaser 8560 had a powe supply problem (damaged by an electrical discharge, I suppose).

I bought on Ebay a used power supply but unfortunately it seems to be for a 8860 :smileysad:

 

Now, when I turn on my printer, the power on self test shows "8860 test completed" but after that I have the error message "Configuration card invalid. Service needed."

 

Please, tell me that I can do something to use again my printer without buy another expensive power supply!

Thanks

Diego

 

 

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4 Replies

Re: Xerox 8860 power supply over Xerox 8560

Hi
Thank you for using the Xerox forum.

I would suggest that you review the Phaser 8560 Support & Drivers site for a possible solution if the following does not help.
Configuration Card is for Wrong Product Message (02,011.61)

If you are outside the USA you could also contact the local support center in your area which you can find here:
http://www.xerox.com/about-xerox/contact-us/enus.html

Mitch Swetsky
Xerox Customer Tools & Social Media Moderator
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DiegoFurlan New Member
New Member

Re: Xerox 8860 power supply over Xerox 8560

Hi all,

 

I have called the support that ask me about 400 € just to send me a technician...

 

Remove and insert the card did not help me. 

 

Please, is there a way to reset and reconfigure everything into the card? I have two of them, one is my original (8560) and one was on the new power supply I bought (8860)?

I saw some jumper on the right side of the printer (factory and service use only): can they help me?

 

Thanks

D.

 

 

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Re: Xerox 8860 power supply over Xerox 8560

Hi DiegoFurlan
Thank you again for using the Xerox forum.


Hopefully someone here has experience to assist you but until then,
I would suggest that you also review the following site for solutions.
Phaser 8560MFP Support & Drivers

 

On the support tab you can search for topics by keyword and the documentation tab will contain User and administrator guides.

Mitch Swetsky
Xerox Customer Tools & Social Media Moderator
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Kimzi Valued Advisor
Valued Advisor

Re: Xerox 8860 power supply over Xerox 8560

Hi, Diego!

 

You need to get the correct "Electronics module" for the machine.

The configuration sim stores the parameters from the machine, which means you can only use the card with the same model.

8860 card should not work in a 8560 machine and vise versa.

 

If replacing the card does not work, the first thing an engineer would do is replacing the electronics module.

 

Best Regards

Kimzi


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