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Re: Xerox C310 shows error code [121.12A]

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Thank you very much, Cathy! This was precisely my issue.

"The error may be due to a poor voltage line".

Now it's gone. My device works fine.

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Re: Xerox C310 shows error code [121.12A]

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Hello west_mincron0e,

I searched our Support page and it says that is a Fuser Error. It is related to a power issues. Make sure your device is plugged into a wall and not a...

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Xerox C310 shows error code [121.12A]

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Product Name: Xerox C310 Color MultiFuntion Printer
Operating System: Other – specify OS in post

Hardware: Xerox C310 (C310V_DNI)

Software verwsion: CSNZJ.076.054


Hello everyone.

My Xerox C310 used to work successfully for about one month. Now it doesn't work and just shows the error [121.12A] see the screenshot below. I've tried to reset it by leaving it without power for some time, didn't solve the issue.

So, after switching it on

1. I see the loading screen

2. Device menu

3. After a few seconds the error screen

Any ideas on how to fix it?


Screenshot 2022-10-16 at 8.12.13 PM.png

Screenshot 2022-10-16 at 8.14.19 PM.png

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