Solved: Xerox C310 shows error code [121.12A]

west_micron0e · ‎10-20-2022

Thank you very much, Cathy! This was precisely my issue.

"The error may be due to a poor voltage line".

Now it's gone. My device works fine.

CathyO-Xerox · ‎10-19-2022

Hello west_mincron0e,

I searched our Support page and it says that is a Fuser Error. It is related to a power issues. Make sure your device is plugged into a wall and not a...

Thanks,
CathyO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!

west_micron0e · ‎10-16-2022

Hardware: Xerox C310 (C310V_DNI)

Software verwsion: CSNZJ.076.054

Hello everyone.

My Xerox C310 used to work successfully for about one month. Now it doesn't work and just shows the error [121.12A] see the screenshot below. I've tried to reset it by leaving it without power for some time, didn't solve the issue.

So, after switching it on

1. I see the loading screen

2. Device menu

3. After a few seconds the error screen

Any ideas on how to fix it?

Re: Xerox C310 shows error code [121.12A]

Re: Xerox C310 shows error code [121.12A]

Xerox C310 shows error code [121.12A]