Xerox Phaser 3635MFP error "Features key error"

[imti143]

Hello everybody

please help me.

today i got our office xerox printer 3635MFP giving error "Features key error". it says reset OR ignore.

ignored it but it restarts the printer and again the same error poping on the screen.

reset also doesnt work.

unable to do anything. this error wont let me do any use of this printer.

Thanks in advance

[Kimzi · Accepted solution]

Hi!

Did you recently install a new feature? if so the FKE should been included in the package, it's a small key you insert on the back of the machine.

If you have this key, try removing it and then reinsert it again.

If this key is damaged you might need to order a new one.

Have a look HERE for more information.

Best Regards

Kimzi

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[imti143]

hey Kimzi

Thank you very much. actually i did this before your reply and problem solved. just removed the key and now it works fine.

the guy who installed this printer told me that this will remain attached to the printer so one day due to the power failure printer shutdown. when i turned it on the msg was poping up on printer screen. it means the key is damaged but then i removed it and now i can use printer normally.

any further advice will be appreciated.

Thank you.

Imtiaz