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Xerox Phaser 4600 initialization loop.

I work in the support department of the company and we have more than 30 printers and several of them are initializing and printing a configuration pages. We have already performed a number of procedures, but we were unable to identify the reason for this. Is there any way we can monitor if the printer is receiving any undue information / data? Regards, Vitor Lima.
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Valued Advisor
Valued Advisor

Re: Xerox Phaser 4600 initialization loop.

Printers accept things (anything) on port 515(LPR),9100(RAW), FTP(21)

 

If they are print ready, they will print them, and they can also be used to install firmware. It sounds like you have one of 2 things happening.

 

1. There is a virus sending garbage data onto the network, the printers are receiving that data and failing to interpret them, causing a reboot/bootloop.

2. Someone is running a script or program to update printers on the LAN, and the update file is corrupt, or incorrect for the printer on which it is being applied

 

Of course there may be others, but these seem likely.

 

Everything is going to be guessing until you run a wirshark trace and extract the data from it that is faulting the devices.

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Joe Arseneau
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New Member
New Member

Re: Xerox Phaser 4600 initialization loop.

Let's do tests with a computer with two network interfaces and use the application mentioned to analyze all data delivered to the printer.
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