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comms-helpdesk New Member
New Member

Xerox Phaser 8500 Error

My Paser 8500 is recieveing the error code of 37,002,47:31374. I would like to know what this error is, and how to possible fix the issue.

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Fabio Valued Advisor
Valued Advisor

Re: Xerox Phaser 8500 Error

seems a printhead problem, i think you need an xerox technician to fix it :

 

PROBLEM:

DO NOT REPEATEDLY CYCLE POWER ON PRINTERS EXHIBITING 37,002.47 OR 37,003.48 FAULT CODES
 
For a printer showing a 37,002.47 or 37,003.48 jetstack heater fault, repeatedly turning the printer on and off may initiate a thermal runaway event.  Replace the electronics module instead.


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CAUSE:

When certain failures occur with the triacs driving the printhead's jetstack heaters, the printer declares a 37,002.47 or 37, 003.48 PEST fault.  If the triac is failing in a constantly conducting state, the printhead jetstack heater will progressively get hotter.  The printhead features two thermal cutouts, one for each jetstack heater.  Normally the cutout will open and prevent a thermal runaway. 

 

If the printer's power is continuously cycled it is possible for the printer to pass the PEST and continue the warming up cycle. However, the firmware may not have control of the printhead's temperature due to a short-circuit jetstack triac.  Some control of the jetstack heater can be provided by the thermal cutout in the printhead, but eventually this may fail and thermal runaway occur.

 

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