Xerox Print and Scan Experience does not open

[attila1]

Microsoft store ' a yönlendiriyorsunuz ama buradan Xerox Print and Scan Experience programını indiremiyoruz . sorun nedir ? neden bu programı indiremiyoruz?

[JusticeUK]

Interesting, gn82 🙂

Thanks a lot for the top, much appreciated 👍

[gn82 · Accepted solution]

@JusticeUK - I reinstalled my windows with a different version. I moved from my standard Mucrosoft W. Home license kit to a Pro licensed of a streamlined ISO and the same installer that did not previously worked now works and shows the printer, which means I can finaly scan. It is a pity I had to use a cutom windows install, but the woraround accomplished the goal.

[JusticeUK]

It would appear from the app reviews that *some* users are utilising the XPSE app without issue, so there clearly has to be a fix or a workaround?

I have the same issue with a Xerox C315.

[CathyO-Xerox]

Hello gn82,

I searched and cannot find anything on that issue. So, at this point I would recommend contacting your local Xerox Support Department to speak with a Product Specialist for more assistance. Please call 1-800-821-2797 or 1-800-835-6100.   

[gn82]

Dear Sir / Madam,

I just received my new Xerox B235 all-in-one printer.

I installed the latest drivers using XeroxSmartStart_1.7.71.0.exe on my Windows 10 PC (Intel Nuc NUC8i7HVK)

The Xerox Desktop Print Experience gets installed, but no shortcuts are created and XeroxPrintExperience.Exe does not open an app when executed.

I also tried installing Xerox Desktop Print Experience from the Microsoft App Store, but it does not add a printer. It just says "add printer" which takes me back to the Xerox Smart Start download page.

Please help as I want to be able to use the scanner functionality.

Thanks in advance