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gn82
New Member
New Member
‎01-14-2023 06:16 AM

Xerox Print and Scan Experience does not open

Product Name: Xerox B235 Multifunction Printer
Operating System: Windows 10 x64

Dear Sir / Madam,

I just received my new Xerox B235 all-in-one printer.

I installed the latest drivers using XeroxSmartStart_1.7.71.0.exe on my Windows 10 PC (Intel Nuc NUC8i7HVK)

The Xerox Desktop Print Experience gets installed, but no shortcuts are created and XeroxPrintExperience.Exe does not open an app when executed.

I also tried installing Xerox Desktop Print Experience from the Microsoft App Store, but it does not add a printer. It just says "add printer" which takes me back to the Xerox Smart Start download page.

Untitled.jpg

Please help as I want to be able to use the scanner functionality.

Thanks in advance

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1 Reply
CathyO-Xerox
Community Manager
Community Manager
‎01-16-2023 08:56 AM

Re: Xerox Print and Scan Experience does not open

Hello gn82,

I searched and cannot find anything on that issue. So, at this point I would recommend contacting your local Xerox Support Department to speak with a Product Specialist for more assistance. Please call 1-800-821-2797 or 1-800-835-6100.   

Thanks,
CathyO-Xerox
Community Manager

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