I am current experiencing issues with all printers that have the connect key software installed. What happens is, the UI freeze just minutes after the machine being on and then having to reboot. The only solution we have found so far is downgrading the software (xerox tech was sent out to do so). We think it might possibly be our overly secure network butting heads with the McAfee that is installed on the machines, but cannoy pin point it.
Is anyone else having the same problem, if so any solutions? we are really liking the connectkey software when it works...
My experience has been that connect key software on platforms that weren't specifically developed for it is unstable. It would help to know the model numbers of the machines you are having problems with.
So far, the specific models are the ColorQube 9301 & ColorQube 8700. Software downgrade has been done on our 9301's, having a tech come down tomorrow to look at the 8700's.
last I heard there was a hardware fix being worked on for 8700 series machines to allow them to run connect key. Not sure about 92XX.
We had a tech come out about a week ago and install a software patch on the 8700's and have had no problems since.The 9301's are our executive printers so we have held off on experimenting with the patch on those.
If anyone can confirm the patch on 9301 to work that would be awesome!
Thanks for the replies
I have the same problems on a ColorQube 9301 with connect key installed.
We have three ColorQube 9301 with the same level of firmware connect key based...but only one seems to have this kind of problem. The only way to unfreeze it is to turn off the power...sometimes we have to pull off the power chord!! Is it possibile to disable mcfee totally from the CQ? May be some service running on the network cause this "freeze"?
Assuming that connect key is "crucial" for my customer is any other way rather than downgrading the machine to solve the problem? thank you in advance
what version of software are you running? i recently upgraded one of our machines that was downgraded (low traffic rate right now) as a test.
I was able to come across this document. I followed these instructions and so far its been running fine.
Here are my current system software specs.
|Copy Controller OS:||071.053.05410|
|Network Controller OS:||071.053.05410|
Good luck i hope that this is of some help!
After trying to upgrade to the latest SW and disabling McAfee the UI was behaving the same way.
Finally I started investigating on the hardware side and thought of upgrading the system memory from 1GB to 2GB and it worked. It's been almost a month and the customer feedback is very positive and they are very satisfied with the machine performance.The machine does not hang anymore and its quick to response to all services.
This is basically on the CQ9303 models..