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js983e Valued Member
Valued Member

Xerox UI freezes with connectkey

I am current experiencing issues with all printers that have the connect key software installed. What happens is, the UI freeze just minutes after the machine being on and then having to reboot. The only solution we have found so far is downgrading the software (xerox tech was sent out to do so). We think it might possibly be our overly secure network butting heads with the McAfee that is installed on the machines, but cannoy pin point it.

 

Is anyone else having the same problem, if so any solutions? we are really liking the connectkey software when it works...

 

Thanks

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10 Replies
Technical Escalation Service Provider WilliamH81568-ASP
Technical Escalation Service Provider

Re: Xerox UI freezes with connectkey

My experience has been that connect key software on platforms that weren't specifically developed for it is unstable. It would help to know the model numbers of the machines you are having problems with.

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js983e Valued Member
Valued Member

Re: Xerox UI freezes with connectkey

So far, the specific models are the ColorQube 9301 & ColorQube 8700. Software downgrade has been done on our 9301's, having a tech come down tomorrow to look at the 8700's.

 

 

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Technical Escalation Service Provider WilliamH81568-ASP
Technical Escalation Service Provider

Re: Xerox UI freezes with connectkey

last I heard there was a hardware fix being worked on for 8700 series machines to allow them to run connect key. Not sure about 92XX.

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js983e Valued Member
Valued Member

Re: Xerox UI freezes with connectkey

We had a tech come out about a week ago and install a software patch on the 8700's and have had no problems since.The 9301's are our executive printers so we have held off on experimenting with the patch on those.


If anyone can confirm the patch on 9301 to work that would be awesome!

 

Thanks for the replies

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ZioSengir New Member
New Member

Re: Xerox UI freezes with connectkey

I have the same problems on a ColorQube 9301 with connect key installed.

We have three ColorQube 9301 with the same level of firmware connect key based...but only one seems to have this kind of problem. The only way to unfreeze it is to turn off the power...sometimes we have to pull off the power chord!! Is it possibile to disable mcfee totally from the CQ? May be some service running on the network cause this "freeze"?

Assuming that connect key is "crucial" for my customer is any other way rather than downgrading the machine to solve the problem? thank you in advance

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js983e Valued Member
Valued Member

Re: Xerox UI freezes with connectkey

what version of software are you running? i recently upgraded one of our machines that was downgraded (low traffic rate right now) as a test.

 

I was able to come across this document. I followed these instructions and so far its been running fine.

http://download.support.xerox.com/pub/drivers/CQ930X/firmware/as400/en_GB/EN-ColorQube_93xx_Software...

 

Here are my current system software specs.

 

System Software:071.180.203.05402
Network Controller:071.183.05410
User Interface:071.183.05410
Marking Engine:020.011.014
Copy Controller:071.183.05411
Document Feeder:025.021.048
Finisher:002.000.046
Fax:003.010.032
Copy Controller OS:071.053.05410
Network Controller OS:071.053.05410
Scanner:040.173.000
Software Upgrade:180.116.00252

 

Good luck i hope that this is of some help!

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jude Member
Member

Re: Xerox UI freezes with connectkey

Hi,

 

After trying to upgrade to the latest SW and disabling McAfee the UI was behaving the same way.

Finally I started investigating on the hardware side and thought of upgrading the system memory from 1GB to 2GB and it worked. It's been almost a month and the customer feedback is very positive and they are very satisfied with the machine performance.The machine does not hang anymore and its quick to response to all services.

This is basically on the CQ9303 models..

js983e Valued Member
Valued Member

Re: Xerox UI freezes with connectkey

is the memory not specialized for the Xerox machines? Im worried that if I were to upgrade the memory it would void warranty or something.

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Agency Analyst MikeAXEY2C-AA
Agency Analyst

Re: Xerox UI freezes with connectkey

It is standard computer ram.
Maybe some one can post if it's ddr 2 or 3.
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