Hi,
Its a DDR 2 RAM
is the memory not specialized for the Xerox machines? Im worried that if I were to upgrade the memory it would void warranty or something.
Hi,
After trying to upgrade to the latest SW and disabling McAfee the UI was behaving the same way.
Finally I started investigating on the hardware side and thought of upgrading the system memory from 1GB to 2GB and it worked. It's been almost a month and the customer feedback is very positive and they are very satisfied with the machine performance.The machine does not hang anymore and its quick to response to all services.
This is basically on the CQ9303 models..
what version of software are you running? i recently upgraded one of our machines that was downgraded (low traffic rate right now) as a test.
I was able to come across this document. I followed these instructions and so far its been running fine.
Here are my current system software specs.
System Software: | 071.180.203.05402 |
Network Controller: | 071.183.05410 |
User Interface: | 071.183.05410 |
Marking Engine: | 020.011.014 |
Copy Controller: | 071.183.05411 |
Document Feeder: | 025.021.048 |
Finisher: | 002.000.046 |
Fax: | 003.010.032 |
Copy Controller OS: | 071.053.05410 |
Network Controller OS: | 071.053.05410 |
Scanner: | 040.173.000 |
Software Upgrade: | 180.116.00252 |
Good luck i hope that this is of some help!
I have the same problems on a ColorQube 9301 with connect key installed.
We have three ColorQube 9301 with the same level of firmware connect key based...but only one seems to have this kind of problem. The only way to unfreeze it is to turn off the power...sometimes we have to pull off the power chord!! Is it possibile to disable mcfee totally from the CQ? May be some service running on the network cause this "freeze"?
Assuming that connect key is "crucial" for my customer is any other way rather than downgrading the machine to solve the problem? thank you in advance
We had a tech come out about a week ago and install a software patch on the 8700's and have had no problems since.The 9301's are our executive printers so we have held off on experimenting with the patch on those.
If anyone can confirm the patch on 9301 to work that would be awesome!
Thanks for the replies
last I heard there was a hardware fix being worked on for 8700 series machines to allow them to run connect key. Not sure about 92XX.
So far, the specific models are the ColorQube 9301 & ColorQube 8700. Software downgrade has been done on our 9301's, having a tech come down tomorrow to look at the 8700's.
My experience has been that connect key software on platforms that weren't specifically developed for it is unstable. It would help to know the model numbers of the machines you are having problems with.