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TammyL-Xerox
Community Manager
Community Manager
‎09-20-2023 09:55 AM

Re: Xerox VersaLink C7120DXT stuck on 2/6 launch

Hello knowell_support, 

Sounds like you have tried everything already, so it would be a hardware escalation: 1-800-821-2797. 

Thanks,
TammyL-Xerox
Community Manager

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knowall_support
New Member
New Member
‎09-18-2023 05:54 AM

Xerox VersaLink C7120DXT stuck on 2/6 launch

Product Name: VersaLink C7020/C7025/C7030 Multifunction Printer
Operating System: Windows 10

Hi All,

Have recently purchased and setup the versalink c7120.

However after a brief period of testing we found that the machine struggled to pull paper all the way through and shortly after refused to power on.

Powercyclying the machine as per guide:

https://www.support.xerox.com/en-us/article/en/2114065

 

Has not resolved the issue.

 

Any advice?

 

Thanks

Chris

 

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