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Community Manager CherylO-Xerox
Community Manager

Xerox WorkCentre 7220, 7225 394-910 IBT Unit Or 2nd BTR Unit Not In Position

The fault code 394-910 on the Xerox WorkCentre 7220 / 7225 may also display the error message IBT Unit (Transfer Belt Unit) or 2nd BTR (Second Bias Transfer Roller) Unit Not In Position. The error is a hardware issue. Please try removing and reinstalling the identified unit. IBT Unit or 2nd BTR Unit. Power off for 30 seconds and Power back on. If the error message returns a service technician will need to look at the machine to troubleshoot the issue. Please contact your local service provider.

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CherylO-Xerox
Community Manager

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2 Replies
fiery Occasional Advisor
Occasional Advisor

Re: Xerox WorkCentre 7220, 7225 394-910 IBT Unit Or 2nd BTR Unit Not In Position

The new style Transfer Belt Unit (the one with the cover on the top covering the belt) fixes many issues.

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Tonersniffer New Member
New Member

Re: Xerox WorkCentre 7220, 7225 394-910 IBT Unit Or 2nd BTR Unit Not In Position

A old and with dry conditions 2nd BTR roller will also cause this. Have an Xerox Technician replace it.

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