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adamousman
New Member
New Member

Xerox Workcentre 7655 Screen Solution

Product Name: Other - specify product in post

So, our Xerox Workcentre 7655 screen was not responding leaving the pritner essentially dead in the water.  The calibration seemed to be off as I'd press one side of the screen and it would register on the other side.

 

After 2 weeks of trying to deal with this, the last thing I tried was to press all 4 corners of the touch screen at the same time.  Somehow, some way, this worked.  The screen now registers every touch correctly and we are back up and running.

4 Replies
CherylO-Xerox
Community Manager
Community Manager

Re: Xerox Workcentre 7655 Screen Solution

Hi Adamousman,
Thanks for posting this information on the forum. I am sure you will save someone else from the frustration you had. I appreciate you taking the time to post.
Thanks,
CherylO-Xerox
Community Manager

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fiery
Occasional Advisor
Occasional Advisor

Re: Xerox Workcentre 7655 Screen Solution

Sounds like you will need a touch screen soon.

The User Interface screen can be calibrated by a tech with the pen hidden under the UI.

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adamousman
New Member
New Member

Re: Xerox Workcentre 7655 Screen Solution

Is there a way that I can recalibrate the UI?  It is off and I'm not able to use the machine effectively.  I've heard you can press and hold 1, 3, and 0 and it will bring up a calibration, but that is not working.

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Mitchell889923-xrx
Moderator
Moderator

Re: Xerox Workcentre 7655 Screen Solution

Hello adamousman,

 

Thank you for using the Xerox forum.

 

I tried to research your issue and at the xerox support site for your printer.

I searched for  "calibrate touch screen"
I would suggest that you review the following which has some promising potential solutions.

http://www.support.xerox.com/support/workcentre-7655-7665-7675/support/enus.html

If these do not resolve your issue, you may consider contacting our specific product support experts at the following link:

Contact an experienced service technician Fast Track to the Expert

 

Mitch Swetsky
Xerox Customer Tools & Social Media Moderator
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