Xerox Workcentre 7835 display screen Faded - displays nothing

[WB]

Thank you so much.  I finally found time to do all the upgrades.  It definitely fixed the display on the copier. 

Really appreciate the information. 

I was able to perform the upgrades myself.  I had to do this "manually".

One thing that definintely helped was the detailed directions.  Followed them exactly.

Again, thanks so much!!!

[TammyL-Xerox · Accepted solution]

Hello WB, 

Here is an article on how to upgrade the firmware. 

[WB · Accepted solution]

Thank you SO MUCH for the information!

Regarding having a technician to address this:  I have not been able to find a technician who will work on this.  Given the referenced article, it mentions "requires an upgrade to your device firmware".  I believe the machine has never had a firmware update.  Is there anything particularly problematic?  I have performed several firmware upgrades to various technology components (PCs, Routers, etc.)  Is this something beyond a person who has a technical background?

Thanks again so much!

[CathyO-Xerox]

Hello WB,

This is the only article I can find on a Grey Screen.  I think the device may need to have a Technician come onsite to fix this issue: 1-800-822-2797

[WB]

My Xerox Workcentre 7835 display screen will not display properly.  This has been getting progressively worse until now it no longer will display anything.  I can still print to the copier but cannot scan or copy.What display should look likeWhat display now looks like