Xerox Workcentre M118i Please Wait... Message

[RKovack]

We have a Xerox Workcentre M118i that has recently stopped working.  When the power is turned on, "Please Wait..." is displayed and nothing else will appear on the screen after.  I was wondering why this would continue to be displayed and if there is a way to bypass this message when the power is turned on?  Any help would be appreciated, thank you in advance.  

[Kimzi]

Hi, RKovack!

Is this something that happened recently?

Was it during a firmware install?

Is the printer connected through TCP/IP?

Best Regards

Kimzi

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[RKovack]

No, apparently there was a paper jam and this happened after it was taken care of.  It is a network printer that is being shared through Windows Server 2008.  The message appears with and without being connected to the network.  I tried cleared the printing que of older jobs, but that didn't help at all. 

[Kimzi]

Hi again!

Oh, ok.

Could it be that the paper jammed was in the fuser?

Best Regards

Kimzi

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[RKovack]

Hello

I wasn't there to see the paper jam so i'm not exactly sure, but that is completely possible.  There is also a slight ticking noise that is coming from the left side where the fuser is located.

[Kimzi]

Hi again!

Was the paper ripped?

I suggest turning the machine off and looking for small bits if thats the case, also if you have more than one model, trying another fuser.

Could be another issue, but thats a start. :)

Best Regards

Kimzi

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[RKovack]

Hello

Thank you for taking the time to reply.  I will try your suggestions and let you know what happens.

[RKovack]

Hey

I took the fuser out to examine for any paper, and it looks like the heating rod is damaged in the center.  We don't have any other m118i models, but we do have 7556, 3550, colorqube 8570n, 6600dn, 7545, 7855, 7525, 5325, 5135, phaser 7500.  Would the fuser for any of these models be able to fit into the M118i model so that I can test if that is the problem?

[Kimzi]

Hi again!

I'm sorry but the fuser in this machine only works for m118, m118i and C118.

Best Regards

Kimzi

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[RKovack]

Hello

I put a brand new fuser in and the please wait... message is still being displayed.  When I try to push any of the buttons, none of them will get me out of the please wait.... message.  Is there a way to clear this message?  I tried pushing the reset button and turning the power off and on, nothing seems to be working.