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gabbokeket
New Member
New Member

black screen with popup enter current password

Product Name: AltaLink C8130 / C8135 / C8145 / C8155 / C8170 Color Multifunction Printer
Operating System: Not Specified

Hello,
I have an error message on the altalink C8135 "an unrecoverable fault has been detected. The device cannot reset. Request service". Code u. on 7-segment display. I updated the machine in Altboot in accordance with the GSN xerox prolipro procedure. The update ran successfully. On restart, the machine hangs on a black screen and displays a pop-up "enter the current password". This pop-up does not give me the possibility to enter writings with the keyboard. The 7-segment display shows error code 9.

How to solve this problem please?
WhatsApp Image 2022-09-02 at 16.09.40.jpegWhatsApp Image 2022-09-02 at 15.58.20.jpeg

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2 Replies
TammyL-Xerox
Community Manager
Community Manager

Re: black screen with popup enter current password

Hello gabbokeket, 

I found this article for enter current password on start up.  If you are still having issues after trying these steps, I suggest that you call into our support department for assistance @ 1-800-821-2797.

Thanks,
TammyL-Xerox
Community Manager

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Hamill
New Member
New Member

Re: black screen with popup enter current password

Need help :folded_hands::folded_hands::folded_hands:

started my laptop and I keep getting a black screen saying Enter Current Password. atlas student portal

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