c70: Constant "check scanner network cable" message no default Fiery scan templates on

[MPrints]

I have printed a config report from copier and fiery I can send you if it would help

[Joe Arseneau]

This may or may not work, just give it a go and see.

Click Start and type cmd

Right click on command prompt, select "Run as Administrator"

Click "Yes"

CD E:

CD efi\server\system

nethelperapp.exe –setengif_ics

 Last line of resulting text should read: Set Engine Interface – Success

 Close command line, reboot Fiery

[MPrints]

I was able to execute that command (enter :E:" not "CD E:" to change to E: drive)

but it did not eliminate the check scan cable message.

[Joe Arseneau · Accepted solution]

Update the printer firmware

Update the Fiery

Hope, because after these 2 options, a tech will need to reload it/them, we covered everything except a Firewall on the Fiery, but they (Windows Firewall mostly) break way more stuff than scan templates and a false error

[MPrints]

I have updated the Fiery
the firmware is updated
the firewall on the fiery is off
It is still not connecting. I will explore reloading Fiery.
Thank you for your time sir