c70: Constant "check scanner network cable" message no default Fiery scan templates on

[MPrints]

I have updated the Fiery
the firmware is updated
the firewall on the fiery is off
It is still not connecting. I will explore reloading Fiery.
Thank you for your time sir

[Joe Arseneau · Accepted solution]

Update the printer firmware

Update the Fiery

Hope, because after these 2 options, a tech will need to reload it/them, we covered everything except a Firewall on the Fiery, but they (Windows Firewall mostly) break way more stuff than scan templates and a false error

[MPrints]

I was able to execute that command (enter :E:" not "CD E:" to change to E: drive)

but it did not eliminate the check scan cable message.

[Joe Arseneau]

This may or may not work, just give it a go and see.

Click Start and type cmd

Right click on command prompt, select "Run as Administrator"

Click "Yes"

CD E:

CD efi\server\system

nethelperapp.exe –setengif_ics

 Last line of resulting text should read: Set Engine Interface – Success

 Close command line, reboot Fiery

[MPrints]

I have printed a config report from copier and fiery I can send you if it would help

[MPrints]

OK I input those setting per your post, rebooted server and copier - still nothing

I did it again and powered off everything disconnected cables, let it sit a while reconnected and fired up - still "Check scanner cable" and no fiery templates on UI

Any other things I should check Joe? 

Thank for your efforts sir

[Joe Arseneau]

I believe that is the password, it was on the 560 family with Fiery

[MPrints]

Awesome I will check those out immediately. Is that password supposed to be: fX7eWp1a7e

[Joe Arseneau]

Check, It is very specific settings, they should match to these.

And these push the templates to the copier

[MPrints]

When I got it extensible services were off, turned them on and the Fiery button populated and works fine.

It is entirely possible the default was changed. This machine came from an .edu environment so I suspect they werent using Fiery scanning etc