Update the printer firmware
Update the Fiery
Hope, because after these 2 options, a tech will need to reload it/them, we covered everything except a Firewall on the Fiery, but they (Windows Firewall mostly) break way more stuff than scan templates and a false error
I was able to execute that command (enter :E:" not "CD E:" to change to E: drive)
but it did not eliminate the check scan cable message.
This may or may not work, just give it a go and see.
Click Start and type cmd
Right click on command prompt, select "Run as Administrator"
Click "Yes"
CD E:
CD efi\server\system
nethelperapp.exe –setengif_ics
Last line of resulting text should read: Set Engine Interface – Success
Close command line, reboot Fiery
I have printed a config report from copier and fiery I can send you if it would help
OK I input those setting per your post, rebooted server and copier - still nothing
I did it again and powered off everything disconnected cables, let it sit a while reconnected and fired up - still "Check scanner cable" and no fiery templates on UI
Any other things I should check Joe?
Thank for your efforts sir
I believe that is the password, it was on the 560 family with Fiery
Awesome I will check those out immediately. Is that password supposed to be: fX7eWp1a7e
Check, It is very specific settings, they should match to these.
And these push the templates to the copier
When I got it extensible services were off, turned them on and the Fiery button populated and works fine.
It is entirely possible the default was changed. This machine came from an .edu environment so I suspect they werent using Fiery scanning etc