c70: Constant "check scanner network cable" message no default Fiery scan templates on UI

[MPrints]

I have a C70 with the external Fiery (ealier V. 1 model with F150 Pro)

Upon installation it displays check scanner network cable on the Fiery ticker and there are no Fiery scan tamplates on the UI. They are visible in the webtools.

Printing over the network is fine and webtools/Centreware work.

[Joe053204-hcl]

The issue is with the cable/connection settings of the crossover cable between Fiery and printer.

Make sure the copier is still set to DHCP/A and that the crossover cable is indeed a crossover cable

[MPrints]

Thanks Joe

I have checked the crossover and swapped it with another crossover cable ( I guess it is possible that there are two bad cables)

On the copier UI under tools, there is network & connectivty setup>protocol> here it is set to auto DHCP/Auto and appears to be getting the right IP 100.100.100.101

and there is Network Controller Setting>network & connectivity> here it is set to static because it overides the Fiery setting and we want to keep the fiery at a  static address.

when changes are made to settings, Is there a  specific routine or order  to power off/on reboot the copier & Fiery?

[Joe053204-hcl]

and there is Network Controller Setting>network & connectivity> here it is set to static because it overides the Fiery setting and we want to keep the fiery at a  static address. This isn't over-riding, it is the Fiery being specified when you select Network Controller Settings , if you unhook the Fiery and reboot, thios option will be gone

when changes are made to settings, Is there a  specific routine or order  to power off/on reboot the copier & Fiery? Not really. If they are both off, and you turn on the copier, it turns on the Fiery, with a bustlked Fiery, if you turn it on when the copier is off, it can't turn on the copier, and when it boots, it will simply turn itself off.

Does the Fiery logo populate and load on the All Services screen ?

Any chance somebody changed the Default File repository on the copier via CWIS?

[MPrints]

When I got it extensible services were off, turned them on and the Fiery button populated and works fine.

It is entirely possible the default was changed. This machine came from an .edu environment so I suspect they werent using Fiery scanning etc

[Joe053204-hcl]

Check, It is very specific settings, they should match to these.

And these push the templates to the copier

[MPrints]

Awesome I will check those out immediately. Is that password supposed to be: fX7eWp1a7e

[Joe053204-hcl]

I believe that is the password, it was on the 560 family with Fiery

[MPrints]

OK I input those setting per your post, rebooted server and copier - still nothing

I did it again and powered off everything disconnected cables, let it sit a while reconnected and fired up - still "Check scanner cable" and no fiery templates on UI

Any other things I should check Joe? 

Thank for your efforts sir