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MPrints Frequent Member
Frequent Member

Re: c70: Constant "check scanner network cable" message no default Fiery scan templates on

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I have printed a config report from copier and fiery I can send you if it would help

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Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: c70: Constant "check scanner network cable" message no default Fiery scan templates on

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This may or may not work, just give it a go and see.

 

Click Start and type cmd

Right click on command prompt, select "Run as Administrator"

Click "Yes"

CD E:

CD efi\server\system

nethelperapp.exe –setengif_ics

 Last line of resulting text should read: Set Engine Interface – Success

 Close command line, reboot Fiery

 

 

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Joe
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MPrints Frequent Member
Frequent Member

Re: c70: Constant "check scanner network cable" message no default Fiery scan templates on

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I was able to execute that command (enter :E:" not "CD E:" to change to E: drive)

but it did not eliminate the check scan cable message.

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Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: c70: Constant "check scanner network cable" message no default Fiery scan templates on

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Update the printer firmware

Update the Fiery

Hope, because after these 2 options, a tech will need to reload it/them, we covered everything except a Firewall on the Fiery, but they (Windows Firewall mostly) break way more stuff than scan templates and a false error

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe
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MPrints Frequent Member
Frequent Member

Re: c70: Constant "check scanner network cable" message no default Fiery scan templates on

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I have updated the Fiery
the firmware is updated
the firewall on the fiery is off
It is still not connecting. I will explore reloading Fiery.
Thank you for your time sir
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