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samdk Member
Member

colorcube 8570 error 93,984.00:886

Hi I have a colorqube 8570 it only has about 850 pages printed I haven't used it in awhile turned it on was getting light stripes ran the test seems there's a problem with the magenta then I got error message 93,984.00:886

 

Surprised as this has less than 1000 sheets printed

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4 Replies
samdk Member
Member

Re: colorcube 8570 error 93,984.00:886

Also as this out of warranty bring that it is hardly used any suggestions regarding why I'd have a problem with light stripes and is it worth asking them to cover it being that it only has less than 1000 sheets printed. ....

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Kimzi Valued Advisor
Valued Advisor

Re: colorcube 8570 error 93,984.00:886

Hi you!

 

93,984 is Cyan obstructed, reservoir not filled.

 

when getting this error, do NOT reboot the printer.

This is usually caused by ink spills around the Printhead.

• Check for ink spills around the Printhead.
• Check the Ink Loader for bent melt tips.
• Check the Ink Loader power cable misrouting around melt tips.
• Check height of ink levels in the head reservoir.

 

Best Regards

Kimzi


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samdk Member
Member

Re: colorcube 8570 error 93,984.00:886

Thanks for your reply!
How can I

Check for ink spills around the Printhead.
• Check the Ink Loader for bent melt tips.
• Check the Ink Loader power cable misrouting around melt tips
also
Unfortunately I restarted the printer the error code is not but after I tried eliminating the light stripes 2 consecutive times the error code came back on I restarted the the printer ran the eliminate the light stripes but the stripes of the magenta color is mostly not there

Any suggestions
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Kimzi Valued Advisor
Valued Advisor

Re: colorcube 8570 error 93,984.00:886

Hi again!

 

I suggest you check for ink spills in the machine, be careful not to damage anything though.

If you're unsure on how to do this I suggest you call Xerox and ask for an engineer to do it for you.

 

Best Regards

Kimzi


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Please remember to select "Accept as Solution" for posts that helped you solve the issue.