Hello, we bought new original cartridges 106R02311 but they wont print in 3315 error is 09-800 invalid cartridge. Cartridges 106R02310 works well, what is the problem, they look same and both should print in the machine.
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The difference is the chip inside of them. There are three chips. The chip identifies the machines contract type.
#1 - " SOLD/ Regular " - You own this machine. No Contract. No DMO/Dmoso.
#2 - " Metered " - Cost per Copy, Renting Machine, Contract with Xerox
#3 - " DMO, Dmoso " - includes the marketing, sales and servicing of Xerox products, supplies, and services in (Latin America, Mexico, Brazil) the Middle East, India, Eurasia and Central-Eastern Europe (Russia area) and Africa.
If you happened to get the wrong toner from Xerox they will take it back and send you the right one with no issues. If you bought it from a 3rd party I wouldn't know your options.