I purchased this printer because I thought I was buying something that was built with quality in mind, a company that would stand behind its products. Sadly they only stand behind their products, when you hand them more money to fix their errors. Xerox as a company is no help without paying extra for a service contract, or an extended warranty that you must buy within 90 days. Contact a local dealer they should help right? No. Unless you buy the printer from the dealer and have a service contract with them. I have called every dealer in my area and no one can help. not even quote me a price to fix it. While I realize I'm not the target customer for these printers now, it's something xerox as a company should do better to make people aware of. Lesson learned and off to leave reviews on every website I can. I get so mad every time I look at this printer. So right now the paper left in the printer is worth more than the printer.
I see no one has responded to this post yet. So, at this point I would recommend contacting your local Xerox Support Department to speak with a Product Specialist for more assistance. Please call 1-800-821-2797 or 1-800-835-6100.
So my printer boots up and just displays 117-319. As I understand it, that means the OS/Firmware is corrupted. with this error, I can't get to the special boot menu unless there is another way of button-pushing. I saw somewhere you can force a reload via USB but I haven't had any luck with that. So someone please tell me what I'm missing or am I just wasting my time.
Note: The printer was working fine last week, went to print the other day and it just said device error and locked up.
My printer is just 3mo out of warranty, was going to call support and ask my questions, however, I will not pay $25 to talk to someone on the phone for a product I paid for. Let alone probably can't fix this issue over the phone.
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