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Xerox Employee
Xerox Employee

Re: error code 117-323


Try this:

Power off the printer.

1. Power off the printer.

2. Press and hold "both" the Home and Power buttons at the same time.


3. Do not release these buttons until the screen displays "SPECIAL BOOT MENU".


4. From this menu, select STORAGE DEVICE INITIALIZE MODE.


5. Select Yes to Confirm the selection, and the machine will perform a device initialization.



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New Member
New Member

error code 117-323

Product Name: VersaLink C405 Color Multifunction Printer
Operating System: Windows 10

tried to do the system / software update as per keypad message


stopped halfway through update


now error code 117-323  


tried the off leave it and back on but still showing faults, it is out of warranty as is 18 months old. xereox quoted £333 !!!!!! to look at it.


anyone had this and found a way to restart the update ?



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