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fuser system error

Product Name: WorkCentre 7830/7835/7845/7855

Hi everyone

i have a xerox wc 7845 displaying fuser system error with error code 310-381 fuser unit no heating up fuser thermotor fail

what i have done so far

- changed the fuser unit
- systems software upgrade
- system reset
- fuser life reset
- set nvm 616-014 to 2
- set 744-001 to 0
when i reset the fuser unit life its not resetting to 0 the counter for the fuser unit is showing 217,483,647 and total no of copies on the machine is 64,762

what could be the problem pliz help

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Xerox Employee
Xerox Employee

Re: fuser system error


310-381 Fuser Assy Illegal Fault, this mean you use fuser for 7830/7835 in your 7845. They are not the same, but you can use it by modify 744-525 NVM value to 0.