cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Technical Escalation Service Provider
Technical Escalation Service Provider

lost power during upgrade

Product Name: Phaser 3635 MFP
Operating System: Windows 7 x64

Curtis Cropper 195539  3018485300 ccropper@justtech.com

LBP261911

Power outage during upgrade , rebooted screen is stuck (see attachement)

Is my only opition here is replace control board?

0 Kudos
4 Replies
Highlighted
Valued Advisor
Valued Advisor

Re: lost power during upgrade

Hi,

Unplug both connectors to the hdd, and see if it will successfully boot that way. If it does boot, go into Diagnostics and format the hdd. If not, you must replace in order UI PWB and Main Board.

 

Gabi

 

0 Kudos
Highlighted
Technical Escalation Service Provider
Technical Escalation Service Provider

Re: lost power during upgrade

Hello I followed steps ,unplugged two connectors on HD. It only booted up to upgrade screen. Replaced UI pwb first then Main Pwb and it only boots up to upgrade screen and stops there. Is there anything else to try or is this a replacement at this point

0 Kudos
Highlighted
Valued Advisor
Valued Advisor

Re: lost power during upgrade

Ok. Until replacement you can format your HDD attached trough a USB caddy (rack) to a computer/laptop, or to replae the HDD (of course FAT32 formated). After that try to reinstall the software. 

Other thing is to make a short to MAIN Board battery.

0 Kudos
Highlighted
Technical Escalation Service Provider
Technical Escalation Service Provider

Re: lost power during upgrade

Hello , tried replacing HDD still booting up to upgrade screen

0 Kudos