cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New Member
New Member

my Phaser 8560

my Phaser 8560 is giving me this error code 09,006.41:2170 please can you help me decode this error code thanks

0 Kudos
2 Replies
Highlighted
Community Manager
Community Manager

Re: my Phaser 8560

Hi

Welcome to the the Support Forum.  It looks like you might need service.  Here is the link to what it says at online support .  Maybe someone has some other advice. 

Thanks,

CherylO-Xerox 

Thanks,
CherylO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!

0 Kudos
Highlighted
Xerox Analyst
Xerox Analyst

Re: my Phaser 8560

The 9,006 error indicates that your printer is trying to melt magenta ink but the printer is not detecting any ink flowing into the printhead.  Two things could cause this: 

 

One : The magenta sticks are jammed inside the ink loader and aren't making good contact with the ink melter.  You can try removing and reloading the magenta sticks.  Non-Xerox ink is notorious for jamming in the ink loader.

 

Two: The printer may have been tipped or tilted (hot-tipped) while it was turned on.  This allows ink to infiltrate and interfere with the ink sensing probe inside the printhead.  If this happened it almost always requires the printhead to be replaced. 

0 Kudos