We have a Docucolor 252 with the bustled rip - it has worked fine for years but this week it fell off the network and will not come back online, even after multiple reboots and swapping to a known working network cable from another printer.
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I would assume the Fiery is not booting, and if that is the case you can't select Network Scanning from the All Services screen as it would be greyed out. Same goes for Web Applications.
Neither of those would fail simply for a Network port issue, the SCSI cable is the problem, or the Fiery isn't booting.
Now if the 2 digit display on the Fiery during Boot runs through some codes, and assuming it makes POST, will stop at 00.
If it doesn't, you have a serious hardware issue. If it does, it is probably corrupt and needs to be reloaded. Not a simple task, and if you don't have the System software CD/DVDs you are going to have a real bad time sourcing them.
Did you ever get this printer back up on your network or have the network settings pop up again? i am having the same issue. Did the new software install but no luck. Still same thing for me. Just curious if you got yours up and running. Thanks!
I got mine fixed.
I had the exact same issue.
Google these guys from OB PRINTWORX
He handled the printer like a champ and loaded it up with a new fiery software and sold me a new light production finisher at a killer price.
I know they can help.
Hope this helps ya!