Showing results for 
Search instead for 
Did you mean: 
2 Replies

Re: paper jam in tray 1 -

Jump to solution

any help on the paper jam, I have used up all my resourses to resolve the problem,

when I send a print request to it, I hear a mechanical knock as is a mechanical lock down, then the fault lights up, with the "paper jam in tray1", seems a software intrusdion,

since I have tried the pushing a soft card board to free the small switch in the paper feed route to no avail to solve the the problem


0 Kudos
Valued Advisor
Valued Advisor

Re: paper jam in tray 1 - Workcentre 3325

Jump to solution

Hi Taner,

Thank you for using the Support Forum. I can't really tell you how you fixed the problem but the things to look at when you have a jam is the paper, is it within specifications, has it become wet/moist from high humidity?  Please take a look at the solutions for the paper jam in tray 1.  If the problem returns please consider contacting your support centre for further assistance.

Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!

paper jam in tray 1 - Workcentre 3325

Jump to solution
Product Name: Other - specify product in post

Hello I have problem with Workcentre 3325, the problem is that the device is switch in blocking mode, the error is paper jam in tray 1, I do the instructions to remove this error, and I remove the paper holder, and I see  there is  paper and it is  stuck and stuck in tray 1 every time.

45 minutes I remove toner, I remove paper, I reboot device, and nothing and nothing, after 45 minutes I solved the problem, but I am not sure how, now the device is work!

Why I have this problem?

Someone with experience and knowedge? 

0 Kudos