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Member
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paper jam in tray 1 - Workcentre 3325

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Hello I have problem with Workcentre 3325, the problem is that the device is switch in blocking mode, the error is paper jam in tray 1, I do the instructions to remove this error, and I remove the paper holder, and I see  there is  paper and it is  stuck and stuck in tray 1 every time.

45 minutes I remove toner, I remove paper, I reboot device, and nothing and nothing, after 45 minutes I solved the problem, but I am not sure how, now the device is work!

Why I have this problem?


Someone with experience and knowedge? 

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Community Manager
Community Manager

Re: paper jam in tray 1 - Workcentre 3325

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Hi Taner,

Thank you for using the Support Forum. I can't really tell you how you fixed the problem but the things to look at when you have a jam is the paper, is it within specifications, has it become wet/moist from high humidity?  Please take a look at the solutions for the paper jam in tray 1.  If the problem returns please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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New Member
New Member

Re: paper jam in tray 1 -

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any help on the paper jam, I have used up all my resourses to resolve the problem,

when I send a print request to it, I hear a mechanical knock as is a mechanical lock down, then the fault lights up, with the "paper jam in tray1", seems a software intrusdion,

since I have tried the pushing a soft card board to free the small switch in the paper feed route to no avail to solve the the problem

 

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