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phaser 5500dn Won't Print

We have a Xerox Phaser 5500dn and it works on PC's and a few older Macs.  But the two new macs running osx 10.8 or later won't print.  When I install the xerox phaser 5500 cd mpkg file it works and will even print a test page, but when you try to print a document it gives an error that says "Filter Failed".

 

Also when you go to options and supplies from the printer/scanner menu in system preferences, the actual driver doesn't show up in the drive section.

 

Any ideas?

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Valued Advisor
Valued Advisor

Re: phaser 5500dn Won't Print

Hey you!

 

Have a look HERE

 

It does not support OS X 10.7 or higher.

 

Best Regards

Kimzi


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Re: phaser 5500dn Won't Print

Are there any workarounds for this?

 

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Valued Advisor
Valued Advisor

Re: phaser 5500dn Won't Print

Hey you!

 

You can try the generic driver thats built-in in OS X and see if that helps.

If that does not work you can try following these few steps, by using the latest driver possible

(This may or may not work, you can try if you want but I will NOT guarantee anything)

 

Go to System Preferences -> Print & Fax.

Right click, and remove the printer queue already installed.

Press the plus (+) sign:
Press the “IP” tab.

Choose "LDP" as Protocol.
Put in the correct IP-address.

Queue can be leaved blank, you can also try LDP1.

Name and Location is optional.

In the dropdown-menu “Print Using” you should select the correct printer driver, and then press the “Add” button.

 

 

Best Regards

Kimzi


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Please remember to select "Accept as Solution" for posts that helped you solve the issue.

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New Member
New Member

Re: phaser 5500dn Won't Print

No unfortunately I still can't get it to work.

 

There is a server here, maybe I could somehow send it to the server and then send it to the printer from there.

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Valued Advisor
Valued Advisor

Re: phaser 5500dn Won't Print

Thats probably your best shot.

 

Good luck, hope you'll sort it somehow.

 

Best Regards

Kimzi

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