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New Member
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phaser 6022 not recognizing new cartridge

I have replaced the cyan cartridge with a brand new one and the message will not clear.

 

I have powered off/unplugged for 10 minutes, reseated new cartridge and powered on

 

I have uninstalled and reinstalled the printer

 

I have cleaned all contact points and confirmed cartridge is seated correctly.

 

Printer is less than one year old, I am about ready to return it. 

 

Please help!  Isn't there a manual way to reset the cartridge statistics?

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Valued Advisor
Valued Advisor

Re: phaser 6022 not recognizing new cartridge

Toners have chips in them, so if it is a non-compatible toner it won't run.

 

If you bought the toner from Xerox, you just return the toner for exchange with a correct one, no issue.

If you bought 3rd party and it doesn't work, Xerox can't help and would have no reason to replace the printer or the toner.

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Joe Arseneau
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Re: phaser 6022 not recognizing new cartridge

I have all authentic Xerox toner cartridges, the printer says that at start up.  However, the printer immediatly reports 3 messages in a row:

1) Low Density

093-922 Printer

2) Replace ________ Cartridge (Showing the color of the cartridge)

3) Restart Printer

I have gotten it to print a page here and there, but No matter what I do, I get the same error, but it keeps changing the color on the error mesages, ie Check Black Cartridge, Check Magenta Cartridge

The printer is only a month old.  I've had such good results with Xerox printers at the office, but I got this one for home and haven't been able to use it. 

Any advice?  If I send the toner cartriges back to Xerox, who does it go to??  Do I have to return them to Amazon or to Xerox?  

Thanks for any help, I would love to get this thing to print.

John

 

 

 

 

 

 

 

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Valued Advisor
Valued Advisor

Re: phaser 6022 not recognizing new cartridge

Return the printer, or Exchange it, I don't believe Xerox will take anything back that is sold via retail.There is no point battling with a new printer, if you got a lemon you will be fighting it forever and regretting it. It's only done about 500 impressions so it should not be giving you troubles

 

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe Arseneau
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