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phaser 6500 imaging unit

After just 24000 pages my 14 month old phaser 6500N has an imaging unit of 10%. Is it normal?

 

there is no shiny blue Transfer Belt on the unit when i open the printer. It prints only black. 

 

If i change the imaging unit will i solve the problem? Because the cost is similar to buying another one.

 

Thanks in advance. 

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3 Replies
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Community Manager
Community Manager

Re: phaser 6500 imaging unit

Hi cls,

Thank you for using the Support Forum. The average for the imaging unit is 30,000 pages. If it is printing black sheets please see the solutions for printing partial or full black pages.  If this does not help please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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Re: phaser 6500 imaging unit

I have my phaser 6500 that is locked and ask image unit replacement. Connecting via web interface, i see only 13043 pages !!

in all docs is reported 30000 pages and is electronic counted ... so why this happen ?

 

in addition i take a look for imaging unit and i see that is cheaer buy a new printer instead of buy a new image unit ...

is this possible ?

 

thanks for your reply.

 

r.

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Community Manager
Community Manager

Re: phaser 6500 imaging unit

Hi Mago,

Thank you for using the Support Forum. Please take a look at the soutions for Replace Imaging Unit Message. If reseating and powering off and back on do not help then you would need to replace.  Please consider contacting your support centre for further assistance. 

Thanks,
CherylO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!

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