phaser 8400 - error code 07,010.43 : 22740

[countingsheep]

Thanks John I will do that.

[JohnM-Xerox]

Hi Toni,

I just saw your reply in the other board.  While your machine is being serviced, uninstall the printer and the driver from your laptop - then reboot - then download and reinstall the driver.  Now, when your printer gets fixed, you'll be ready to go with the new Win 7 laptop and hopefully it will all work together and play nice for you!

Keep me posted on how it turns out.

John

[countingsheep]

Hi John, thank you for letting me know. The problem with the error code just happened, the Windows 7 problem Ive had started a year ago when I got my new laptop. I still have an old laptop that I use with the phaser printer. Thank you so much for your reply, I really appreciate it.

[JohnM-Xerox]

Hello countingsheep,

You didn't tell me that there was a fault code on your machine when you posted your message in the other board.  The fault code on your machine is a system fault and requires a Xerox Technician.  There is nothing that a customer can do with this particular fault.  The machine needs to be serviced by a Xerox Technician.  It was a little tricky to find this out with the way that the support page is laid out.  There is a advanced search link just below the standard search box in the bottom right-hand corner of the Knowledge Base.  In the advanced search pull-down menu you should see fault / error codes and then just enter the fault code into the standard search box above and click search.  That takes you directly to this page.  From here, just click on the first fault listed, item #1.

You now need to schedule a service call for your machine though.  The number for Service of Phaser products in the U.S. and Canada is 1.800.835.6100.

[countingsheep]

Can anyone tell me what this error code is? Xerox phaser 8400 -  07,010.43 : 22740

It doesnt give you any information on the support and drivers location for the phaser 8400.