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1 Reply
kevin_b
New Member
New Member
‎02-16-2022 12:20 PM

Re: switch sees printer MAC address but static IP address not working

Assuming you have the proper subnet mask and gateway info, I had a similar issue with a Phaser 7800 after a firmware upgrade. I'm not sure why, but the interface only started working after 2 shutdowns of the printer. The first was a shutdown and unplugging the printer power, no luck. Then I switched from DHCP to static IP (the DHCP provided address was working previously).  Did a shutdown and power up again and it worked!

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kevinb4
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New Member
‎02-14-2022 03:36 PM

switch sees printer MAC address but static IP address not working

Product Name: WorkCentre 5735/5740/5745/5755
Operating System: Not Specified

Trying to troubleshoot network connectivity isue with the printer. I am able to see the MAC address of the printer so I the connectivity between the switch and printer is working but when I try to ping or start the web interface I am not getting a response. 

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