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redwood New Member
New Member

system upgrade error

Product Name: xerox workcentre 7855
Operating System: Windows 7

good morning,

i have a serious issue using my xerox workcentre 7855 it does not boot to login menu, it always rebooth on its own( its not blinking any green light). i tried updating the firmware using usb drive but its showing software upgrade error. please what can i do to resolve it?IMG_20191107_124017_0.jpgthis is the error code its show when i'm updating thr firmware from a usb drive

IMG_20191107_124017_0.jpgthis is the error message its shoes when i'm upgrading the firmware

 

IMG_20191107_124023_3.jpg

 

maxresdefault.jpgthis is where it usually load to before rebooting itself

 

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1 Reply
gabiene Frequent Advisor
Frequent Advisor

Re: system upgrade error

Hi,

Have you tried the procedure like this below? Also be sure to have the correct firmware for your machine, not for WC7830/7835.

To prepare the USB thumb drive for an AltBoot restore, create an AltBoot folder, in the root directory. Next, using Notepad or similar utility, create a zero-length file in the ALTBOOT folder called FORCED_UPGRADE  ans another one IGNORE_MISSING_MODULES with no extension. Again, this file must reside in the ALTBOOT folder and be named exactly as shown. Finally, copy the latest firmware file (*.dlm) to the ALTBOOT folder.

 
  1. Turn the printer Off.

  2. Insert the prepared USB thumb drive in the USB Port on the printer’s rear panel.

  3. Turn the printer On. The printer reads the USB port and begins the restore process.

    1. The splash screen displays the ENERGY STAR logo while the printer reads the thumb drive.

    2. The restore process begins with Check Firmware Version being displayed.

    3. Next, the Software Upgrade screen is displayed. Depending on the system configuration (Trays, Finisher) the process can require approximately 20 minutes. The Software Upgrade screen changes to reflect the current subsystem being restored.

    4. After the firmware update process is complete, the AltBoot Complete screen is displayed instructing you to remove the USB thumb drive.

  4. Remove the USB thumb drive from the printer’s USB Port.

  5. Wait for the printer to reboot and return to Ready To Print.