I found this article for when the printer will not power on. If you are still having issues after trying thesesteps,I suggest that you call into our support department for assistance @ 1-800-821-2797or 1-800-835-6100.
Thanks, TammyL-Xerox Community Manager
Be sure to click Kudos for those who have helped you. Select Accept as Solution for posts that have helped to solve your issue(s)!