hi,
Occasionally we get the linear combination of these error messages on wc5745 machines:
system software version: 061.132.222.07901
Any suggestions, tipps, tricks?
regards,
Peet
hi
OK, couple of weeks ago the xerox tech guy tried an ALT BOOT, first of all he tried to upgrade, but the procedure halts with no errors after ~20 minutes and nothing happens, then we tried to upgrade using an usb stick with no luck. Only the Centreware IS has worked, browsing the the dlm image, which worked smoothly.
FYI: On one machine we are using a fax service and I've checked the status history and since the fax has been set up the 533 error disappeared, so I guess the "02-533-00 a stability problem" occurs if you don't set up the embedded fax, because if you don't do, the machine won't go down to sleep and power save state.
Other thing, when the finisher comm. error shows up and I just reboot the machine the error shows up again in 10 minutes, I really need to power off.
I'll call the engineer.
regards,
Peet
Hi Folks,
More information:
Following some eureka suggestions we replaced the finisher's motherboard but the finisher communication error still remains.
regards,
Peet
Problem solved.
Making a Basic Office Finisher disappear solved a problem, now we are using Offset Catch Tray.