workcentre 7225 Fuser issues

[RCurrent]

Accept solution!

Thanks

[swgarland]

Thank you very much for your help!

[Kimzi · Accepted solution]

Hi!

When replacing the fuser you should be able to reset the counter by doing as following:

1. replace fuser
2. log in as admin
3. select machine status
4. select tools
5. select troubshooting
6. select resets
7. select supply counter reset
8. select fuser
9. select reset counter
10. select confirm
11. select log out

Best Regards

Kimzi

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[swgarland]

Good Afternoon, 

I was wondering if anyone had an issue when the fuser doesn't register correctly with the Copier. It shows that it currently has 65% life remaining and the status is replace under the Fuser Module. We bought a brand new fuser and the life went to 0%. 

I checked the firmware to verify it wasn't a bug and updated it to the latest version 072.030.004.09101. The error went away for 10 minutes then came back. Is there a reset or a area where i can change the replace expectancy?

Thanks!

Steven