xerox 5765 and xerox 5790 problem, ensure finisher is docked

[CherylO-Xerox]

Hi steve33,

Thank you for using the Support Forum. Please take a look at the solution for the ensure finisher is docked message.  If this does not help please consider contacting your support centre for further assistance.

[steve33]

Every time I try to setup both machines 5765 and 5790, they give me this fault, "ensure finsiher is docked"

The 2 cords in their place

The finisher is latched to the machine

and when I open the finisher door the screen gives error "door is open", it means the connection is correct

Need help to fix that and can start printing