the scrren on the printer isn't working properly. when i press something it dosn't work. buy some do work just i have to press on another place on the screen not on the place where that option is.
for example if i bring up the login screen the bottom letters - z x c v b n m etc. - work properly, but the next line a s d f g h j k l etc. - dont work only if i press the q w e r t y u i o p - in other words when i press the Q in comes up an A.
and this is what happens the whole way up and the top options like "enter" dont work at all .
is there a way to reset the screen? or is something internal broken?
no i don't have a maintenance agreement.
but is there a way i can change what type of paper i placed in the trays through my computer, instead of from the screen?
in other words i wana change the paper tray attributes through my coumputer instead of on the machine.
Have you tried calibrating the screen? it's a long shot, but since the touch function still works I believe trying is not a waste of time, takes a few minutes. Just follow THIS.
As said before, it may not work at all, and you might end up with being in need of an engineer.
Please remember to select "Accept as Solution" for posts that helped you solve the issue.
yes i tried calibrating it was detecting the worng places.
buy anyway, i know its not recommended, but i unscrewed the whole console (very complicated, had to put each type of screws seperately to remember where they were) it looked to me that one connection there was loose a little, i washed up the glass good, reconnected everytthing, and thank god now its working perfectly.
in other words i was an engineer myself. but please no one copy me. the whole console to buy new is also not that much it would be $700 u can connect it yourself.