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L1 Partners RCA Moderator

L1 Partner Spare Part List

Good morning everyone, 

 

As communicated by the Operations Team, we have begun development on a Partner Version of the Spare Part List document, with the goal of simplifying the interface making it easier to locate the information you need when you need it.

 

The Spare Part List should be an essential step in the ordering process, as with it you can see if the part can be ordered through this process, the part number and a brief description of the criteria necessary for the order's approval.  

 

This thread will remain locked to ensure easy access to the latest version of the file (much like the Spare Parts FAQ) but a separate feedback thread is available for any questions, issues or suggestions you may have on how to improve the document in the future. 

 

Many thanks as always for doing your part in improving the L1 Partner process, thank you!

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L1 Partners RCA Moderator

Re: L1 Partner Spare Part List

Good afternoon,

An updated version of the 1_08 Spare Part List is attached. Despite having the same version name this list contains more parts for order.

Please make sure to consult the updated Spare Part Order FAQ file that will accompany this list, thanks!

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L1 Partners RCA Moderator

Re: L1 Partner Spare Part List

Good morning,

The latest version (1.09) of the L1 Partner Spare Parts List is attached. The list now contains spare parts for the Versalink B6XX devices.

Please make sure to consult the Spare Part Order FAQ section of this forum for any queries regarding the ordering process, thank you!

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L1 Partners RCA Moderator

Re: L1 Partner Spare Part List

Good afternoon,

There has been a minor update to version 1.09 of the L1 Partner Spare Parts List (attached), please make sure to use this latest version during troubleshooting and for spare part requests, many thanks.

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L1 Partners RCA Moderator

Re: L1 Partner Spare Part List

Good afternoon everyone, the latest version (1.10) of the L1 Partner Spare Parts List has removed several of the less used parts for greater ease of use.

Parts have been added for the brand new C8000-9000 devices, for Phaser 6510 and the Workcentre 6515.

Incorrect part numbers have been corrected.

Finally, there is now also a "Youtube" tab that will be increasingly populated with instructional replacement videos you can send directly to the customer.

Please make sure to consult the Spare Part Order FAQ section of this forum for any queries regarding the ordering process, thank you!

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L1 Partners RCA Moderator

Re: L1 Partner Spare Part List

Re: L1 Partner Spare Part List

Good afternoon, there is a new version of the L1 Partner Spares list now available!

The layout of the list has been changed; the OSA field has been removed as all instructions are available within Kana enterprise. The Youtube video column has been renamed as all available videos can be found in the Kana solution ID provided in column E.

The Imaging Units/Drums for the 6600/6605, 6655 and C400/C405 devices can now also be ordered at 5% capacity regardless of the existence of a fault code or error message on the device.

Thanks and regards,

Ian Guilherme

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