As my inaugural post in this new forum i thought it would be useful to clear up a few questions about the recently implemented spare part ordering process. We would greatly appreciate any feedback on how to streamline and make this process more intuitive and user-friendly, although please do understand some procedures are constrained by technical issues we cannot get around (such as the 10-527 Fuser System Error, covered in this FAQ).
The plan is to frequently update this file with new answers to your questions and suggestions, thank you for your help!
Table of contents:
In preparation of the Forum launch, please see below the latest version of the Spare Part FAQ, with the following table of contents:
As feedback begins to come in we will continue the effort to keep this document updated by posting new versions in reply to this post. To make sure the latest version can always be easily found, this thread will be locked and a separate thread used for feedback, thanks!
Good afternoon, An updated version of the Spare Part FAQ has been released.
An updated version of the Spare Part Order FAQ has been created in compliance with the new Spare Part Ordering process, which is designed to speed up approval and ordering times.
For the partners, the major change is the implementation of a truncated order form for paper tray and ADF feed rollers, as well as a more thorough order form format for other parts, to make it clear exactly what is necessary for quick approval.
Each element of the spare parts list and order form have also been explained in greater detail, several frequent questions have been updated and the overal format of the document has been revised.