cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
L1 Partners RCA Moderator

Spare Part Order Request FAQ

Good morning, 

 

As my inaugural post in this new forum i thought it would be useful to clear up a few questions about the recently implemented spare part ordering process. We would greatly appreciate any feedback on how to streamline and make this process more intuitive and user-friendly, although please do understand some procedures are constrained by technical issues we cannot get around (such as the 10-527 Fuser System Error, covered in this FAQ). 

 

The plan is to frequently update this file with new answers to your questions and suggestions, thank you for your help! 

 

Table of contents:

  1. Current Order Form explanation - A more detailed look into each field of the order form and why it is there.
  2. Common questions - Questions i've seen come up frequently during the order process and, in the near future, questions asked here in this forum. 
Please be sure to select "Accept Solution" and/or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!
Tags (2)
3 Replies
Highlighted
L1 Partners RCA Moderator

Re: Spare Part Order Request FAQ

In preparation of the Forum launch, please see below the latest version of the Spare Part FAQ, with the following table of contents:

 

  • Incident Logging - A section addressing the fastest way to transition from a normal breakfix incident to a spare part order request. 
  • Spare Parts List - A quick guide on how to use this required document.
  • Order Form - A detailed look into each field in the form and its purpose.
  • Ordering - Notes on minimizing resolution times by timing and placing orders correctly.
  • Common questions - The namesake of this document, common issues we've seen come up during the order process.

As feedback begins to come in we will continue the effort to keep this document updated by posting new versions in reply to this post. To make sure the latest version can always be easily found, this thread will be locked and a separate thread used for feedback, thanks!

 

 

Please be sure to select "Accept Solution" and/or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!
0 Kudos
Highlighted
L1 Partners RCA Moderator

Re: Spare Part Order Request FAQ

Good afternoon, An updated version of the Spare Part FAQ has been released.

 

Changes:

  • Overall text revised and edited
  • Removed FAQ on feed roller replacement as many users are able to replace feed rollers in high capacity trays.
  • Added FAQ section on engineers placing spare part order requests through the helpdesk.
Please be sure to select "Accept Solution" and/or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!
0 Kudos
Highlighted
L1 Partners RCA Moderator

Re: Spare Part Order Request FAQ

Good morning,

An updated version of the Spare Part Order FAQ has been created in compliance with the new Spare Part Ordering process, which is designed to speed up approval and ordering times.

For the partners, the major change is the implementation of a truncated order form for paper tray and ADF feed rollers, as well as a more thorough order form format for other parts, to make it clear exactly what is necessary for quick approval.

Each element of the spare parts list and order form have also been explained in greater detail, several frequent questions have been updated and the overal format of the document has been revised.

Please be sure to select "Accept Solution" and/or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!
Tags (2)
0 Kudos