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VersaLink B405 not registering with Google Cloud Print

VersaLink B405, Software version: 38.10.91

 

I cannot get this printer to register with Google Cloud print. I have a Xerox Altalink and Epson printers on the same network that easily register to Google Cloud print, so I don't believe it's a network issue. Steps I have tried so far,

 
  • Checked date and time, even setup time server.
  • I have tried turning on and off "https"
  • I have turned on IPv4 only and both IPv4 and IPv6 at the same time.
  • I have tried changing the DNS servers to 8.8.8.8 and 8.8.4.4 to no avail.
  • I have logged in as "admin" and tried it without being logged in as admin.
  • I have rebooted the device many, many times, as each time you change a setting it requires a reboot.
  • Proxy on and off, mostly off.
  • CSRF Protection on and off, mostly off.
  • The printer has never registered, so it's not an issue of it being "offline" in Google Cloud Print.
  • I've probably tried many other things, but can't think of them all right now..
Here's the process so far. With Google Cloud Print enabled, I select "Register". It goes to a black screen with a message that it's printing documents on how to setup Google Cloud Print. Sometimes it just does this for a few minutes before going back to the "Register" screen. Sometimes it shows an error, but it never prints anything, even though the Audit logs say it printed something from Google Cloud Print.
 
Typically when setting up Google Cloud Print, a new screen will pop-up asking me to log into my Google account to register the printer. Is some sort of screen supposed to be popping up? It keeps saying it's printing instructions, what do these instructions say to do? Do the instructions have a code or an alternative method to register the printer? If so, is there a way to replicate these instructions? It would be incredibly helpful to watch a video of someone registering one of these printers with Google Cloud Print so I at least know what it is that's supposed to happen. The instructions are incredibly vague in the manual.
 
I bought 2 of these printers solely based on their advertised ability to work with Google Cloud Print, and I would like to buy more but this is an absolute show stopper. Any suggestions?
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8 Replies
Analyst Nation Moderator Joe053204-xrx
Analyst Nation Moderator

Re: VersaLink B405 not registering with Google Cloud Print

Try a firmware update

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Joe.
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mike_s New Member
New Member

Re: VersaLink B405 not registering with Google Cloud Print

I'm having the exact same problem as the user above. The registration instructions page never prints, leaving me no way to actually register the printer.

 

I've tried updating the firmware, and it did not help.

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Analyst Nation Moderator Joe053204-xrx
Analyst Nation Moderator

Re: VersaLink B405 not registering with Google Cloud Print

Set the time (make sure it is within 3 minutes of your PC)

 

 

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Joe.
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mike_s New Member
New Member

Re: VersaLink B405 not registering with Google Cloud Print

The printer time is set to whithin 15 seconds of my PC time.

 

The instruction page never prints.

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Technical Escalation User Fidela804117-XRX
Technical Escalation User

Re: VersaLink B405 not registering with Google Cloud Print

It is looking for A4 paper. Open the tray and slide the guide to A4 (leave the letter size paper in tray). Then will it print the registration note.
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mike_s New Member
New Member

Re: VersaLink B405 not registering with Google Cloud Print

Much thanks for the suggestion. No joy, though. Nothing happens, nothing prints.

 

I really wish I'd done some research before getting this thing. It's abolutely useless for anything but basic printing and faxing.

 

I've also given up completely on using it as a scanner; if I need to scan a document, I use the $60 cheapy scanner in one of the back offices.

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Xerox NAAO Analyst Paul323702-XRXN
Xerox NAAO Analyst

Re: VersaLink B405 not registering with Google Cloud Print

My VersaLink C605 with updates software is attempting to print the Google Cloud Print instruction page on A4. I do not have A4 paper. How do I get the machine to produce the Google Cloud Print Printer Registartion page on 8.5 x 11 letter?

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Analyst Nation Moderator Joe053204-xrx
Analyst Nation Moderator

Re: VersaLink B405 not registering with Google Cloud Print

This is bug 255837 for Google Cloud print.

 

You may get past it by setting the printer to just automagically print to Letter as the default.

 

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3.JPG

 

What I have learned is that Cloud Print has no default paper-size setting of its own.  When you use Cloud Print from a device it uses the devices Locale. So if the above fails, you can also try changing the printers region and keyboard to USA/US English and it should use Letter after a reboot. I don't know enough about the Xerox implementation to know if it is actually using the printers locale or the device initiating the command to register (PC,Mac,Phone), but I assume the printer

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
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