016-433 on WC6515

[Joe Arseneau]

This is very strange because there have been 0 reports in North America for this on any of the devices.

But, you have peaked their (Support team here in NA) interests and they are digging to find what the error could mean (not documented anywhere) and what could cause it. I'll update if they get me anything.

[Fabio]

today we received a versalink, turned it on, same error

[Joe Arseneau]

Not enough experience with them to know.

But they are firmly FujiXerox, so Altboot wouldn't be the right terminology.

[Fabio]

strange, bceuase it was giving the error already when it came out of the box :)

i think even with no utp attached, it will display the error

already tried factory defaults, also uploaded the new .bin firmware :-)

is it also possible todo somekind of altboot on those devices? :)

[Joe Arseneau]

016-433 = RPC call failed, only solution listed anywhere i find it is to reboot and if that fails reload.

Of course RPC is pretty generic, I'm guessing it will be an EIP issue, but knowing nothing of the environment I can't help much beyond listing what the fault means. I'd do a Wireshark and watch what gives the fault so at least you know where the RPC call is coming from or reaching out to.

I sourced the code from a co-worker (tech) who found it in the 5855 EDOC.

[Fabio]

hi,

we have installed 2 new xerox wc6515 models, both are giving error codes 016-433

i cant find anything about this code

also tried doing factory defauls on machine, it gives the error afterwards

everything works though, printing, scanning, just the annoing error code

see attached