016-433 on WC6515

[mfp]

I can confirm that the issue can be fixed by adding the supplies activation code ( Home page- Supplies - Details - Supplies Plan), this code can be provided either by your Xerox's representative or contacting the Xerox 2nd level software support.

 

[Fergie]

Same on c405

016-433

Just contact your Xerox supplier Manager person who you brought the kit off, supply them with the serial number of the c405 and ask for an 'activation code'...go to the backend of the machine via the IP address, login with admin 1111 and enter new 'acitvation code' in the 'detail' tab in 'Supplies' > 'Supplies Plan' .  If it don't work, ask for another acitvation code and I bet that one will work.  Create a clone file afterwards.

[Fergie]

Just contact your Xerox supplier Manager person who you brought the kit off and ask for an 'activation code' and enter it under the 'detail' tab in 'Supplies' > 'Supplies Plan'  ....simples!

[Fabio]

thx for confirmation

too bad its not well documented in knowledgebase (yet) or on the machine itself :)

[SeppoV-Xerox]

Hello All,

I just received our new Versalink C405V_DNM. It had same error 016-433 after initial installation. I entered Metered PIN - repeated twice / second entering was succesful -> error code is cleared. :-)

[Fabio]

funny :)

[Joe Arseneau]

Hey now, we are not waiting for me, I'm just a lowly peasant passing info up the chain in this case. We are all waiting for a faceless/nameless Engineer to answer a question, that Joe (being a hero) will very promptly post for all to see ASAP.

[Fabio]

yes, our machines are still in 1000 pages courtesy mode too

so thats maybe the issue....

should be documented tough :)

but we wait for JOE

[Joe Arseneau]

I'm still waiting for a response fro the Engineers on this matter, thanks for your input, that gets us closer to understanding until they do.

[A.Steinke]

I have got the new VersaLink C405 yesterday and got this error too.

But the system was not enabled for metered Service and still in test mode with max 1000 pages.

Now i get the pin and entered it at the machine, then it makes a reboot and the error message was gone.

So i think it is the error code, that the system is in test mode and not activated for metered service.

Andreas