cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New Member
New Member

016-910 Message on 6515 Since Start-up

Product Name: WorkCentre 6515
Operating System: Windows 10 x64

I am still trying to set up my new 6515. Every time I send a test job (in Word or Excel), I get an 016-910 error message saying the printer is waiting for "8.5 x 11" paper in Tray 1. This despite the display saying it is set up for A4 paper, my postings are configured for A4 paper, and there is b***** A4 paper in the tray! (You can tell its been a long night!).The only way I can get the printer to print is by measuring and cutting some paper to .... 8.5x11 inches and putting that in the tray. Who has ever heard of 8.5x11 paper these days? 

I have poured through community postings on the subject, but they either don't cover it or 'fix-it' naratives use a very different version of Windows 10 (Ugh!!) to me - Win10 does not have a 'Menu' button, so no answers there .... so far.

Anybody got any ideas?

0 Kudos
1 Reply
Highlighted
New Member
New Member

Re: 016-910 Message on 6515 Since Start-up

This morning, it started to print properly for no obvious reason! ... most of the time. It still error codes occasionally, for reasons I have yet to fathom.

Probably the fault was helped by the printer being switched off for several hours overnight, although I had tried restarts several times last night. Also, I have now found my way into the administrator mode (no thanks to Xerox), so have been able to interogate all the settings.

If anyone has any thoughts to add, I'll keep this thread open for a few days.

 

0 Kudos